Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Eligibility for Refunds:
Define conditions that qualify a purchase for a refund. For instance, items must be unused, in original packaging, and returned within a certain timeframe (e.g., 30 days).Specify if certain items, like personalized or custom jewelry, are non-refundable.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Refund Process:
Outline the steps to initiate a refund (e.g., contact customer service, provide proof of purchase).Explain how refunds are processed (to the original payment method) and any expected processing time (e.g., 5-10 business days after the return is received).
Exclusions and Special Cases:
Mention any items that aren’t eligible for refunds, like sale items or specific categories (e.g., earrings due to hygiene reasons).Clearly state if there are conditions for special cases (e.g., damaged items due to shipping may qualify for a replacement or store credit).
Return Policy Content
Introduction: State your commitment to quality and customer satisfaction.
Example:
“At [Your Store Name], we take pride in offering high-quality jewelry. If you’re not satisfied with your purchase, we’ll gladly assist you with a return.”
Eligibility for Returns:
Detail the conditions under which returns are accepted (e.g., unused, in original packaging, within 30 days of purchase).Specify any exclusions, like custom or engraved items.
Return Process:
- Explain how to start a return. Include details like contacting customer service or filling out an online form.
- Mention who is responsible for return shipping fees and provide any necessary instructions for secure packaging.
Processing and Refund:
Describe the timeline for processing returns and issuing refunds or store credits (if applicable).Include details on return status updates if possible.
Exchanges
If you offer exchanges, describe the process and any specific conditions, like available stock or time limits.