1. Shipping Coverage

At Adornmoda, we offer nationwide shipping across Pakistan, including both major cities and remote areas.

  • Domestic Shipping: Available in all regions of Pakistan.
  • International Shipping: Currently, we do not offer international shipping. However, we are working to expand our services to serve customers worldwide.

2. Production and Processing Time

All of our products are custom-made and crafted with care. Our production timeline is:

  • Processing Time: 24–48 business hours for order preparation, customization, and packaging.

Order Placement and Processing Steps:

  1. Order Confirmation: Once an order is placed, you will receive an order confirmation via email or SMS.
  2. Customization: The production of personalized products begins immediately after order confirmation.
  3. Quality Check: Every product undergoes a quality inspection to ensure it meets our standards.
  4. Packing: The item is carefully packaged for safe delivery.

Note: Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timelines

After the production and processing phase, your order will be dispatched for delivery. Estimated delivery timelines are as follows:

  • Major Cities (e.g., Karachi, Lahore, Islamabad, Rawalpindi, etc.): 2–4 business days after dispatch.
  • Remote or Rural Areas: 4–6 business days after dispatch.

Factors Affecting Delivery Time:

While we strive to meet the stated delivery timelines, certain factors may affect delivery schedules, such as:

  • Unforeseen courier delays.
  • Natural disasters (e.g., heavy rainfall, floods, earthquakes).
  • National/public holidays.
  • Inaccurate or incomplete shipping information.

4. Shipping Charges

We are delighted to offer 100% Free Shipping on all orders, regardless of order size or value.

  • Free Shipping: Applies to all products, with no minimum order value.
  • Hidden Fees: There are absolutely no hidden shipping or delivery charges.

5. Packaging and Safety

We take utmost care to ensure your customized products are safely packed and delivered in perfect condition:

  • Secure Packaging: All items are packed using high-quality materials to prevent any damage during transit.
  • Gift-Ready Packaging: As a personalized gift store, we ensure that the packaging is elegant and suitable for gifting purposes.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing the following:

  • Tracking number.
  • Courier partner details.
  • Link to track your order in real time.

You can track your order directly on Leopards Courier‘s website using the provided tracking number.

7. Shipping Partners

We have partnered exclusively with Leopards Courier to ensure safe, secure, and timely delivery of your orders.

8. Shipping Delays

While we do everything to ensure on-time delivery, delays may occur due to reasons beyond our control:

  • Courier delays.
  • Incorrect or incomplete addresses provided at checkout.
  • Unavailability of recipient at the time of delivery.
  • Weather disruptions, strikes, or national emergencies.

If your order is delayed significantly, please reach out to us, and we will work promptly with the courier partner to resolve the issue.

9. Address Accuracy

To ensure smooth delivery, please provide accurate and complete shipping details, including:

  • Full name.
  • Complete address (house number, street, city, postal code).
  • Contact number.

Incorrect or incomplete information may lead to delivery delays or return of packages.

If you realize an error in the address after placing an order, please contact us within 12 hours so we can update your information before dispatch.

10. Damaged, Missing, or Lost Orders

At Adornmoda, we take great care to ensure your orders arrive in perfect condition. However, in rare cases where a shipment is damaged, missing, or lost, please follow these steps:

For Damaged Items:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number and photographs of the damaged product and packaging.
  3. We will investigate the issue and offer a replacement or a refund.

For Missing or Lost Orders:

If your order has not arrived within the estimated delivery time, please contact us with your tracking number. We will coordinate with Leopards Courier to locate your shipment or arrange for a replacement.

11. Cancellation and Changes

  • Order Changes: If you need to update the delivery address or order details, please contact us within 12 hours of placing the order.
  • Order Cancellation: Orders can only be canceled within 12 hours of placement. Once production begins, cancellations are not possible.

12. Refund Policy for Shipping Issues

If your shipment is delayed significantly, damaged, or lost, you may be eligible for a refund or replacement. For more details, please refer to our Refund Policy section.

13. Contact Us

For any inquiries or concerns related to shipping, feel free to contact us. We’re here to assist you!

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